So, what I did was check to see what rooms were available in the hotel, asked him his preferences, and basically I put him in the best room upgrade in the hotel! Clerks only can do this if there’s a way to “cover their butt” if they are questioned later by the manager(just in case). He showed me a fifty and said “will this get me a good room?” I’ll admit I was nervous because it’s hard to tell who is a mystery shopper, but I knew he wasn’t since he was there for the conference. This guy was a government employee therefore, he was booked for the most basic standard room (gov rate), for four nights. I wanted to share a story about a guy that tipped me and what I did for him. I didn’t stay at a hotel in Vegas but I work in a very busy large hotel in San Francisco.
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